Fresh Fare

info@FreshFare.aurats.com
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info@freshfare.aurats.com
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Address: 278/4A1, Bharathi Estate Part 3, Karamadai, Mettupalayam
Phone: +91 87543 64997
Email: info@freshfare.in

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Fresh Fare Privacy Policy

Fresh Fare (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, mobile application, or services.

1. Information We Collect

A. Personal Information: Name, email, phone, address, payment details (processed securely).
B. Order & Transaction Data: Purchases (meat, fruits, vegetables), order history.
C. Technical Data: IP address, device type, browsing behavior.

2. Purpose of Processing

We use your information to process orders, improve services, communicate updates, ensure compliance, and prevent fraud.

3. Legal Basis

We process data based on consent, contractual necessity, legal compliance, and legitimate interests.

4. Sharing of Information

We never sell data. We may share it with payment gateways, delivery partners, or regulators if required.

5. Data Protection

We use encryption, secure servers, and restricted access to safeguard your information.

6. Data Retention

Data is kept only as long as needed for orders, compliance, and legal purposes.

7. Your Rights

I. Access and correct your data.
II. Request deletion.
III. Withdraw consent.
IV. Nominate someone to act on your behalf.

8. Cookies & Tracking

We use cookies to improve user experience and analyze usage. You may disable cookies in your browser.

9. Children’s Privacy

Our services are for users 18+; we do not knowingly collect children’s data.

10. Food Safety & Order Information

We comply with FSSAI standards for handling meat, vegetables, and fruits. Order data is collected only for fulfilling purchases and regulatory compliance.

11. Grievance Redressal

Grievance Officer:
📧 Email: support@freshfare.in
📞 Phone: +91 - 90422 81069

12. Updates

We may update this Privacy Policy from time to time. Changes will be posted here with updated dates.

FreshFare Delivery Information

Fresh Fare (“Company,” “we,” “our,” or “us”) is committed to providing safe, timely, and reliable delivery of fresh meats to our customers. This Delivery Information Policy outlines our practices regarding order fulfillment, delivery, and related information.

1. Delivery Areas

Fresh Fare delivers only to locations within Karamadai, Mettupalayam & Ooty. Delivery availability may vary depending on location, order size, or product type.

2. Order Processing

Orders are processed once payment is confirmed. We strive to prepare all orders as quickly as possible while maintaining quality and food safety standards. You will receive an order confirmation via email/SMS with details of your order and estimated delivery time.

3. Delivery Schedule

Standard delivery times are between 30 Minutes to 45 Minutes. Orders placed after may be delivered on the next available delivery slot. Delivery slots are subject to availability and may change due to operational constraints.

4. Packaging & Handling

All meat products are carefully packaged to maintain hygiene and freshness. Products are stored in temperature-controlled packaging until delivery. FreshFare follows FSSAI guidelines and strict hygiene protocols.

5. Delivery Charges

Delivery charges, if applicable, will be displayed during checkout. Some locations may qualify for free delivery based on minimum order value.

6. Order Tracking

Customers can track their orders via [Website/App link] once the order is confirmed. Real-time updates on delivery status (e.g., dispatched, out for delivery) are provided via SMS/email/app notifications.

7. Delivery Exceptions

Fresh Fare is not responsible for delays due to weather, traffic, or unforeseen circumstances beyond our control. If the delivery cannot be completed due to incorrect address or customer unavailability, additional charges may apply for redelivery.

8. Receiving Orders

Customers should inspect the order upon delivery. For perishable goods like meat, any discrepancies or issues must be reported immediately to [Insert contact email/phone].

9. Cancellation & Returns

Orders can be canceled before the order is dispatched. Due to the perishable nature of meat products, returns or refunds are not accepted once the order is dispatched. Exceptions may be made in case of damaged, spoiled, or incorrect items, subject to verification.

10. Safety & Hygiene

Fresh Fare follows strict food safety protocols in compliance with FSSAI standards. Delivery personnel are trained in proper handling of perishable products. All products are delivered at appropriate temperatures to maintain quality and safety.

11. Contact Information

Customer Support: support@freshfare.in
Phone: +91 - 87543 64997

12. Updates

Fresh Fare may update this Delivery Information Policy periodically. Updated policies will be published on our website and app with the latest revision date.

Fresh Fare Secure Shopping Policy

Fresh Fare (“Company,” “we,” “our,” or “us”) is committed to providing a safe and secure shopping experience for all our customers. This Secure Shopping Policy explains the measures we take to protect your personal and payment information when using our website or app.

1. Secure Payment Processing

I. All online payments are processed using secure and trusted payment gateways.
II. We never store your full credit/debit card information on our servers.
III. Payment transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology.

2. Account Security

A. We encourage customers to use strong, unique passwords for their accounts.
B. Enable two-factor authentication (2FA) for added security.
C. Do not share login credentials with anyone. Fresh Fare will never ask for your password via email or phone.

3. Personal Information Protection

We protect your personal information, including name, email, address, and phone number, by:

--> Using encrypted databases and secure servers.
--> Restricting access to authorized personnel only.
-->Complying with all applicable data protection laws and regulations.

4. Fraud Prevention

Fresh Fare monitors transactions for unusual activity to prevent fraud and unauthorized access. Suspicious transactions may be temporarily held or verified with the customer before processing.

5. Safe Browsing

* Our website uses HTTPS to ensure secure communication between your browser and our servers.
* Cookies and session management are used only for improving your shopping experience and are not shared with third parties for malicious purposes.

6. Order Verification

We may contact customers to verify orders, especially for high-value purchases, to ensure that all orders are legitimate and authorized.

7. Third-Party Services

We use third-party services such as payment gateways and delivery partners. These providers comply with strict security and privacy standards.

8. Customer Responsibility

A. Keep your account information secure and log out after use, especially on shared devices.
B. Check emails and communications from Fresh Fare for authenticity before sharing personal information.
C. Immediately report any suspicious activity or security concerns to our support team.

9. Updates to Secure Shopping Policy

Fresh Fare may update this Secure Shopping Policy periodically. Changes will be posted on our website and app with the latest revision date.

10. Contact Information

For any security-related queries or concerns:
Customer Support: support@freshfare.in
Phone: +91 - 90422 81069