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Fresh Fare Privacy Policy
Fresh Fare (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services.
1. Information We Collect
A. Personal Information: Name, email address, phone number, delivery address, and account credentials.
B. Order & Transaction Data: Products purchased (meat, vegetables, fruits), order history, invoices, and payment confirmations.
C. Technical Information: IP address, device type, operating system, browser type, and usage behavior.
D. Location Data: To provide accurate delivery services and real-time order tracking (if enabled).
2. Purpose of Processing
We process your information to:
- Fulfill and deliver orders
- Process payments securely
- Provide customer support
- Improve service performance
- Send order notifications and updates
- Prevent fraud and unauthorized activities
3. Legal Basis
We process data based on user consent, contractual necessity, compliance with legal obligations, and legitimate business interests.
4. Payment Information
Payments are processed through secure third-party gateways compliant with PCI-DSS standards. We do not store full debit/credit card details on our servers.
5. Third-Party Services
We may use third-party services such as payment gateways, analytics, or cloud services which process data securely. These providers process data in accordance with their respective privacy policies. We do not sell or rent user data to third parties.
6. Mobile App Permissions
Our app may request permissions such as:
- Location – For delivery accuracy
- Notifications – For order updates
- Storage/Camera – For profile uploads (if applicable)
7. Data Retention
We retain personal data only as long as necessary for order fulfillment, legal compliance, and business operations.
8. Data Security
We implement appropriate security measures including SSL encryption, secure databases, and restricted access controls. However, no digital system is entirely risk-free.
9. Account Deletion
Users may request account deletion by contacting:
support@freshfare.in
Upon request, we will delete or anonymize personal data,
except where retention is required by law.
10. Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect data from children.
11. Food Safety Compliance
Fresh Fare complies with regulations for handling and delivery of meat, fruits, and vegetables. Order information is collected solely for fulfillment and regulatory compliance.
12. Cookies & Tracking
We use cookies and similar technologies to enhance user experience, analyze trends, and improve functionality. Users may disable cookies in browser settings.
13. Data Sharing
We do not sell or rent personal data. Information may be shared only with trusted service providers or legal authorities where required.
14. International Data Transfers
Data may be processed on secure servers located within India or other jurisdictions with adequate data protection safeguards.
15. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccuracies
- Request deletion of data
- Withdraw consent
16. Legal Compliance
We comply with applicable laws including:
- Information Technology Act, 2000 (India)
- Consumer Protection (E-Commerce) Rules
- FSSAI Regulations
17. Grievance Redressal
Grievance Officer:
Email: support@freshfare.in
Phone: +91 90422 81069
18. Policy Updates
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.
19. Camera and Photo Access
Our app may request access to your device camera and photo gallery to allow you to upload profile pictures or capture images. We only access media when you explicitly choose to upload or capture an image. We do not access photos, videos, or camera data in the background.
Effective Date: 08 August 2025